Privacy Policy

Effective date: 01July2026

1) Who we are

WPReiki (“we,” “us,” “our”) provides health and wellbeing services through WPReiki.co.uk. We are based in the UK. Our contact details are in Section 15.

2) Information we collect

We collect personal information you provide to us directly, including:

• Contact details: name, email address, phone number.
• Booking and service details: appointment requests, appointment dates, service type (in-person/online),and any information you provide in booking messages.
• Client information you share for your sessions: information included in intake forms, questionnaires, consult notes, and messages related to your health and wellbeing.

We may also collect information automatically, such as:

• Device and usage information: e.g., pages viewed, approximate location (at city/region level), device type, browser type, and the referring/exit pages.
• Technical data: e.g., IP address, timestamps, and log data used for security and system administration.

3) How we use your information

We use personal information to:

• Provide services you request (including scheduling, conducting sessions, and managing bookings).
• Communicate with you about appointments, reminders, and service-related queries.
• Maintain records needed to run our services and, where relevant, to comply with legal obligations.
• Improve service delivery (including basic troubleshooting and operational monitoring).
• Protect our users and us, including preventing fraud, misuse, and maintaining security.

4) Health-related information

Some of the information you provide may be health-related. We process health-related personal data only when it is necessary to provide the services you request, and in accordance with applicable UK data protection law.

5) Legal bases (UK GDPR)

Where applicable, we process personal data on the following legal bases:

• Contract: to provide services you request and manage bookings.
• Legitimate interests: to run and secure our website and services, maintain records, and respond to communications.
• Legal obligation: to comply with applicable law.
• Consent: where required for specific activities (for example, if you choose to receive certain-communications and consent is required).

6) Cookies and similar technologies

We do not use advertising or analytics cookies. We may use essential cookies/technologies required for the website to function (for example, for login/session security or basic site operation).

You can manage cookies through your browser settings. If you disable essential cookies, some site functionality may not work correctly.

7) How we share your information

We do not sell your personal information. We may share information:

• With service providers that support our operations (e.g., website hosting, email delivery, booking/communications tools, payment processors if applicable). These providers only process information on our instructions and for the services they provide to us.
• With relevant professionals or authorities where required by law or to protect rights and safety.
• With your consent where you ask us to share information with someone else (e.g., a referring clinician) and we can do so lawfully.

8) International transfers

Because our clients may be anywhere globally, and because some service providers may operate outside the UK, your information may be processed in other countries. Where required, we use appropriate safeguards for cross-border transfers.

9) Data retention

We keep personal information for as long as necessary for the purposes described in this policy, including:

• providing services and managing bookings,
• keeping appropriate business/service records, and
• complying with legal, regulatory, and professional obligations.

Retention periods vary depending on the type of information. After the relevant retention period, information is deleted or anonymised.

10) Your rights

Depending on your circumstances and location, you may have rights such as:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Erasure (deletion) in certain circumstances
• Restriction of processing in certain circumstances
• Objection to processing based on legitimate interests (where applicable)
• Data portability (where applicable)
• Withdraw consent (where processing is based on consent)

To exercise your rights, contact us at waine@wpreiki.co.uk.

11) Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

12) Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us at waine@wpreiki.co.uk.

13) Third-party links

Our website may include links to third-party sites. This policy does not cover those third-party sites. Please review their privacy policies.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The Effective date at the top will show the latest update.

15) Contact us

For privacy questions or to make a privacy request, contact:

• Email: waine@wpreiki.co.uk